Payment-Related Questions
Q: What payment methods are available for purchasing gloves?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, simply enter your card details for encrypted, PCI‑DSS compliant transactions that safeguard your financial information—ensuring a safe and seamless purchase experience for all your glove essentials.
Sizing & Fit-Related Questions
Q: How do I determine the correct size for gloves?
A: Refer to the detailed size chart on each product page, which includes hand circumference and finger length measurements with clear step‑by‑step instructions. For personalized advice—such as selecting the ideal fit for wide palms, slender fingers, or specific activities (e.g., driving, skiing, or touchscreen use)—contact our customer service team at [email protected] for tailored recommendations.
Order-Related Questions
Q: Can I cancel my glove order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. After shipment, please follow our return policy for unopened, unused items.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications (e.g., size, color, quantity) are possible only if the order hasn’t shipped.
Q: How long until my gloves arrive?
A: Total delivery time = 1–2 business days (processing) + 7–14 business days (shipping) = 8–16 business days for all destinations. Express shipping options are available for urgent needs.
Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real‑time updates via our “Track Order” feature on the website.
Return & Refund-Related Questions
Q: Can I return gloves if unsatisfied or if they don’t fit?
A: Returns are accepted within 30 days if the item is unused, undamaged, and in its original packaging. We cover return shipping for defects, wrong items, or sizing issues; customers bear costs for change‑of‑mind returns. For hygiene reasons, opened or worn gloves (which are intimate apparel) may not be eligible for return—please try them on over clean hands and retain all tags if you wish to return.
Q: How long does a refund take?
A: Refunds process within 7 business days after return verification, depending on your payment provider.
Contact Us
For further assistance:
Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Telephone: +85211815925 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.